Privacy Policy

1. Introduction

This Policy explains how Wanzeller processes personal data in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD) and Regulation (EU) 2016/679 - GDPR, applicable in Portugal and other countries in the European Economic Area. It applies to our websites, contact forms, WhatsApp communications, and third-party embedded content when present.

We are responsible for the processing when we determine the purposes and means of personal data processing. In some cases, we act as operators (sub-processors) for corporate clients, as per contract.

1.1. Essential Definitions

• Personal Data any information related to an identified or identifiable natural person.

• Processing every operation involving personal data, such as collection, storage, use, sharing, and deletion.

• Controller the person who decides the purposes and means of processing.

• Processor the person who processes data on behalf of the controller.

• Cookies files stored in the browser that enable features, metrics, and marketing.

2. What data we collect

We collect data strictly necessary to provide services and operate the site. Categories include:

2.1. Information provided by you

• Identification and contact data sent via forms (name, email, phone) and WhatsApp messages.

• Data submitted in meeting, briefing, or proposal requests.

• Contractual and billing data when services are hired.

2.2. Automatic collection

We may use cookies and similar technologies to measure audience, improve the site, and, when consented to, for marketing. Our GDPR.js controller blocks content and trackers until consent is given.

2.3. Embedded content

Videos, maps, external forms, and other embedded content remain blocked until consent is given. By clicking to play or view, you authorize the loading of that content and its associated cookies.

2.4. Information from other sources

We may receive data from payment providers, partners, and advertising platforms when you have consented on those platforms.

3. Processing purposes

• Providing and improving services, responding to contacts, and organizing business conversations.

• Executing pre-contractual and contractual obligations with clients.

• Complying with legal and tax obligations.

• Audience measurement and marketing, only with consent.

4. Legal bases

LGPD (Brazil – art. 7): consent; contract execution; compliance with legal obligation.

GDPR (EU – art. 6): consent; contract execution; compliance with legal obligation.

We do not use sensitive data in our standard operations. If a client shares their own content containing sensitive data, the processing will strictly follow contractual instructions.

5. Cookies and consent control

The consent banner offers two options: “Accept” and “Decline”. By clicking “Accept”, you authorize all cookie categories listed below (functional, statistics/analytics, and marketing), including the loading of embedded content. By clicking “Decline”, we limit use to what is strictly necessary and keep embedded content blocked.

Anticipated Categories: Necessary Functional; Statistics/Analytics (e.g., Google Analytics); Marketing/Ads (e.g., Meta Pixel, LinkedIn, Twitter/X, TikTok, Microsoft Ads, Google Ads), Automation/CRM.

You can revoke consent at any time. Use the button below to clear the consent cookie and re-display the banner, or clear your browser's cookies.

Revoke consent

6. Data sharing with third parties

We share data with providers that support us in infrastructure, hosting, site functionality, and marketing, always under contracts and security measures compatible with LGPD/GDPR. We only share when necessary for the informed purpose, by legal obligation, or with your consent.

7. International transfers

Some providers may process data outside your country. For the EU/Portugal, we use appropriate safeguards provided for in the GDPR (e.g., Standard Contractual Clauses). For Brazil, we observe the requirements of the LGPD for international transfers.

8. Security measures

We adopt technical and organizational measures proportionate to the risk, such as access control, encryption in transit, audit logs, and environment segregation. No measure is absolute; we evaluate and improve continuously.

9. Retention periods

We keep data only as long as necessary for the informed purposes and according to applicable legal and tax periods. After the period, we securely delete or anonymize it.

10. Your rights

LGPD (Brazil): confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information on sharing, revocation of consent, and review of automated decisions.

GDPR (EU/Portugal): access, rectification, erasure, limitation, portability, opposition, and withdrawal of consent; right to complain to the supervisory authority.

11. Privacy for children and adolescents

Our services are not intended for minors. If you believe we have collected a minor's data without proper authorization, please contact us for removal.

12. Terms and Conditions

This Privacy Policy should be read in conjunction with our Terms and Conditions. Use of the site and services implies acceptance of both documents.

13. Changes to this Policy

We may update this Policy to reflect legal or operational changes. The "Last Updated" date at the top indicates the current version.

14. How to contact us

• Brazil/WhatsApp: +55 11 94571-0882. Email: falecom@wanzeller.com

• Portugal: Rua Eng. João Branco, 87 – 4900-299 – Viana do Castelo. Phone: +351 258-093-697 (fixed call collect). Email: falecom@wanzeller.com

15. Corporate identification

Brazil: Wanzeller – digital contact and service operation.

Portugal: Wanzeller, Unipessoal Lda – NIPC 514873078 – address as above.